BYU-Idaho Help Guides

Paying Your Past Due Debt

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Past Due Debt can be frustrating, but worry not. The payment process is outlined here for you.

Step 1: To pay for your past due debt, go to and log into your account.
Step 2: Click on Dashboard and scroll down, click "Make a Payment" under Balances.

Step 3: In the right hand side of the page, click on "Hold Account"

Step 4: Enter the amount of money that you would like to pay. If your unsure of the amount you owe, please contact us at (208) 496-1411 and ask to talk to the Collections Team. Then, click on "Add to Payment" to continue with the process.

Step 5: Choose where the money will be added to. At the bottom of the page, select "Continue"

Step 6: Now, you can choose the Payment Method that you would like to use. Then, click on "Continue"

Step 7: At last, review the information and select "Pay $(amount to pay)"

After making the payment, contact Collections at (208) 496-1411 to have the hold removed from your account. Congratulations! You have paid your Past Due Debt!

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