When a student has feedback about an instructor, they can choose to submit one of the following:
- Complaint: Helps an instructor to be aware of concerns students have. The instructor will be notified of the complaint, and the student's identity will remain confidential. Ticket as "Academic: Complaints & Grievances".
- Grievance: In the complaint form the student should select Not Anonymous: Specific action taken. A grievance becomes necessary if a student is requesting that some sort of immediate action be taken. (ie. they want an unfair grade changed or want something fixed for the current semester). If a grievance is submitted, the student CANNOT remain confidential. Ticket as "Academic:Complaints & Grievances".
If you wish to submit a complaints and grievance form, these are the steps to do so.
Step 1
Follow this link to the Complaints and Grievances Form.
Step 2
Click on request service on the right top corner of the screen.
Step 3
Fill out the form and submit.
Congratulations, you have successfully completed a complaints and grievance form!
Oluwaseun
My instructor for degree course hasn’t been replying my messages. The assignments I submitted last week up till now have not been graded and I complained to him but he didn’t even reply me